Cleaning as a career – Melissa Pearce

Ask Melissa Pearce what she is proudest of in her work life and the answer comes quickly and naturally, the way she's moved up the ranks.

It's not hard to see why.

The first role she held with OCS was as a part time cleaner, now she's Operations Manager for Palmerston North.

"I pride myself on [the transition] from being a cleaner to being able to sit in this seat today as Operations Manager. For me, OCS giving me the chance is a huge opportunity.

"Winning new contracts is another highlight. This is really exciting, when you put a lot of hard work in, to secure new contract."

The mum-of-four first joined the team in 2006 as a cleaner, spending about two years with OCS before leaving. But she was lured back as a Contracts Supervisor and has progressed through the roles since.

"In my mind, I wanted to go further with this company, and showed this through my work ethics. This definitely got my foot in the door."

She says the business is excited to see people move through the ranks – and there is training and support available.

"I feel like especially coming into this operations role if I didn't have the cleaning background this would have been a challenging role."

The Palmerston North branch holds contracts for national clients as well as big contracts for Massey University and AgResearch, and Melissa says one of the biggest challenges as Operations Manager has been dealing with the financial side, but she's excelled with the support of her area manager.

"What I like is the contact and relationship with the clients."

While Melissa admits she's still "getting to grips" with her current role she doesn't see that as being where her career path with OCS stops.

And with son Jayden now working for her as a cleaner, Melissa might not be the only family member who works their way from mop to management.

New Albany Branch

The work life balance for hundreds of OCS staff just got made a whole lot easier with the opening of a branch in Albany on Auckland's North Shore.

OCS is New Zealand largest facilities services company with over 4000 staff and the Albany branch takes the number of branches nationwide to 24.

OCS NZ Managing Director Gareth Marriott says the new branch will reduce the cost of doing business and allow for better distribution and ultimately ensure it can continue to improve its level of service to clients.

"The establishment of the branch means that the 750 staff currently working in the wider North Shore area can easily access a logistics hub for vehicles, consumables and supervision," Mr Marriott says.

"With the traffic challenges Auckland is facing it was important for OCS to take a longer term strategic view and ensure we are planning for the future."

"It's also about being customer-centric and taking our branch network to where our clients are."

Mr Marriott says the new branch also reinforces one of OCS' key value propositions, their extensive, national branch network.

Existing OCS and Cannon Hygiene business on the North Shore and West Auckland will be serviced from the Albany site, with Auckland Operations manager, Ray Ruan, leading the branch.


OCS Group launches 2017 Annual Review

OCS Group has published its Annual Review 2017, available as an interactive microsite, as well as a printable PDF download.

The review features stories of exceptional service delivered by our teams across the globe. and highlights the importance OCS places on operating as a responsible and sustainable business.

Overall the Group reports the past year has been one of significant change, re-focus and stabilisation for the company, with a clear plan now being executed.

Group chief executive Peter Slator says we need to strive now more than ever to make OCS the employer of choice within our industry with this a priority over the next three years.


Brazilians Embrace Climate Change

Falling snow in New Zealand's largest ski resort town is a first time experience for a number of overseas staff at the Queenstown branch of OCS NZ. 

A large Brazilian contingent have made the move down under and for many this winter's snow is the first time they've seen the fluffy white stuff.

OCS Queenstown Airport Duty Manager Karine Sottomaior Bond says it was a fantastic experience.

"I had not seen snow before. The town is so much more beautiful with all this white scenery," Karine says.

Hailing from the South of Brazil, Karine along with her Brazilian colleagues, is enjoying everything the Queenstown lifestyle has to offer.

"In addition to all this charm, natural beauty and unique energy of the region, I'm loving snowboarding," Karine says.

Her sentiments are echoed by her fellow Brazilians. Bruna Gontijo is also one of half a dozen staff experiencing snow for the first time.

"I love the view of the mountains and lakes. It's a beautiful country," Bruna says.

Acting Operations Manager Mark Hansen says they have a dozen or so Brazilian staff working at Queenstown Airport.

"The cold weather has been a bit of a shock to most of them but they're really enjoying their time here," Mark says. 



Above left: The OCS Team at Queenstown Airport. Above right: OCS Queentown Airport Duty Manager, Karine, enjoys an off-duty moment early in the ski season.


OCS Report Sets Cleaning Sector Benchmark

New Zealand's largest hygiene, facilities management and cleaning company, OCS has released its first sustainability report as it strives to become the most sustainable business in the New Zealand cleaning sector by 2020.


As one of the biggest private employers in New Zealand, OCS is committed to ensuring its operating model minimises the impact it has on the environment, its communities, and staff and their families.

"This is the beginning of a journey and the report has been designed to provide a public benchmark of where the company stands today, so that improvement going forward can be measured," OCS managing director Gareth Marriott says.

"Sustainable development is an ongoing process and we give it the same level of focus and importance as our financial objectives. The long term sustainability of our business is important for future generations," Mr Marriott says

The Sustainable Business Council provided feedback and guidance to OCS, as it prepared its first sustainability report, and executive director Abbie Reynolds says she's thrilled to see OCS New Zealand making the report part of its annual practice.

"It's great to see OCS introducing a local sustainability report, in addition to their global report. It's part of a clear trend of increasing sustainability reporting in New Zealand," Ms Reynolds says.

"We only expect that to grow once the New Zealand Stock Exchange introduces its non-financial disclosure guidelines, which we expect will strongly encourage listed businesses to report on social, environmental and corporate governance matters."

Mr Marriott says the report looks at its sustainability objectives with staff, the environment and the community.

For staff the report outlines a plan which seeks, among other objectives, to encourage high levels of management competency by coaching, mentoring and training, as well as a clear focus promoting a sustainable and safer workplace for frontline staff.

"OCS will continue to be efficient in the use of natural resources, reducing carbon monoxide emissions, and reducing impacts on flora and fauna from our operations."

Some of this is already underway, with a $10,000 donation to the Pukaha Mt Bruce Wildlife Centre and a commitment to transition the OCS and Cannon vehicle fleet to include a 30% mix of hybrid/electric vehicles by the end of 2019.

A 2016 initiative includes a joint venture between OCS, Auckland Airport and the Ministry of Primary Industries, working in collaboration with Air New Zealand, to recycle nearly 700kg of waste per day.

OCS also supports the Salvation Army through payroll giving, along with $15,000 worth of financial donations and hundreds of non-perishable food and household items to the Salvation Army and its foodbanks in 2016.

OCS employs over 4000 people in New Zealand with 23 branches nationwide. Its parent company has 87,000 staff in 50 countries.

Please click here to view our 2016 Sustainability Report.